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Anyone using Assure / eServiceDesk?

Does anyone have experience extending this product to non-IT lines of business?

This is a product based on IT Service Management and as such it's solution facilitates that goal.

But we are considering leveraging some of these modules to speed up development for non IT solutions... but it seems like we may be punting and end up with maintenance or problems down the road... because after all, this is an ITIL solution.

Thoughts and preferably, anyone with direct experience?

Forum: Designer


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